Frequently Asked Questions

Browse our shop, add products to your cart, and proceed to checkout. You can check out as a guest or create an account to track your orders. We accept Cash on Delivery and Whish.

If your order has not been shipped yet, message us on WhatsApp at +961 76 423 505 and we will do our best to make changes. Once the order is shipped, it cannot be modified. Pickup orders paid in cash that are not collected within 3 days are cancelled automatically.

You will receive a confirmation email with tracking information once your order ships via Wakilni. You can also check your order status in your account.

We deliver to all regions in Lebanon and to Syria through our partner Wakilni. In Lebanon, delivery takes 3 to 5 business days. For Syria, we confirm the delivery time with you on WhatsApp once your order is placed.

Lebanon: standard delivery is $5.00, and orders above $99.00 qualify for free delivery. Syria: delivery is $10.00, and orders above $199.00 qualify for free delivery. You can also pick up your order for free at our clinic in Jbeil.

At checkout, keep "Lebanon" as the country (Syria is not in the list, this is normal), write your full Syrian address in the address fields, and type your city followed by "Syria" (for example "Damascus, Syria"). Enter your mobile number with the +963 country code, then select the "Delivery to Syria" shipping method. Payment is by Cash on Delivery or Whish, in US dollars. After ordering, send us your order number on WhatsApp at +961 76 423 505 so we confirm the delivery details with you.

Yes. Choose "Pickup" at checkout. Your order is usually ready within 1 hour during our working hours: Monday to Friday 9 AM to 6 PM, Saturday 9 AM to 3 PM. Bring your order number. Pickup orders paid in cash are held for 3 days from the order confirmation, then cancelled and restocked if not collected. Orders paid by Whish are kept until you collect them.

You have 10 days from delivery to request an exchange. Products must be unopened and in original packaging. Opened food and hygiene products cannot be returned. We offer exchanges, not cash refunds. See our Returns & Exchanges page for full details.

Contact us immediately on WhatsApp at +961 76 423 505 with your order number and a photo of the issue. We will replace the product at no cost to you.

Yes. Every product on our store is hand-selected by our veterinary team with over 21 years of clinical experience. We source directly from authorized suppliers including Royal Canin, Monge, Trixie, Flexi, Beaphar, and more.

Absolutely. Message us on WhatsApp at +961 76 423 505 for product and diet questions, or bring your pet to the clinic. Our veterinarians can recommend the best diet based on your pet's breed, age, weight, and health condition.

For your pet's safety, certain items require a veterinarian's assessment and are only available through our clinic in Jbeil. Our online store carries food, accessories and everyday essentials.

For advice, contact us on WhatsApp at +961 3 517 831: our vets will guide you to the right option for your pet, and we deliver it straight to your home.

Keep dry food in a cool, dry place in its original bag or a sealed container. Opened wet food should be refrigerated and used within 48 hours.

Monday to Friday: 9:00 AM to 6:00 PM. Saturday: 9:00 AM to 3:00 PM. Sunday: Closed. Emergency care is available 24/7.

Yes. Healthy Pet Hospital provides 24/7 emergency veterinary care. Call +961 3 517 831 at any time, day or night.

Call the clinic at +961 9 548 115 during working hours to book. We recommend booking ahead for consultations so our team can prepare for your pet.