Frequently Asked Questions
Everything you need to know about ordering, delivery, returns, and veterinary care at Healthy Pet Hospital.
Orders
Browse our shop, add products to your cart, and proceed to checkout. You can check out as a guest or create an account to track your orders. We accept Cash on Delivery, Wish, and credit/debit cards.
If your order has not been shipped yet, message us on WhatsApp at +961 76 423 505 and we will do our best to make changes. Once the order is shipped, it cannot be modified.
You will receive a confirmation email with tracking information once your order ships via Wakilni. You can also check your order status in your account.
Shipping & Delivery
Yes. We deliver to all regions in Lebanon through our partner Wakilni. Delivery takes 3 to 5 business days.
Standard delivery is $5.00. Orders above $99.00 qualify for free delivery. You can also pick up your order for free at our clinic in Jbeil.
Yes. Select "Pickup at clinic" during checkout. Your order will be ready during our working hours: Monday to Friday 9 AM to 6 PM, Saturday 9 AM to 3 PM.
Returns
You have 10 days from delivery to request an exchange. Products must be unopened and in original packaging. Opened food and hygiene products cannot be returned. We offer exchanges, not cash refunds. See our Returns & Exchanges page for full details.
Contact us immediately on WhatsApp at +961 76 423 505 with your order number and a photo of the issue. We will replace the product at no cost to you.
Products
Yes. Every product on our store is hand-selected by our veterinary team with over 21 years of clinical experience. We source directly from authorized suppliers including Royal Canin, Monge, Trixie, Flexi, Beaphar, and more.
Absolutely. Message us on WhatsApp at +961 76 423 505 for product and diet questions, or bring your pet to the clinic. Our veterinarians can recommend the best diet based on your pet's breed, age, weight, and health condition.
No. For your pet's safety, prescription medication and certain antiparasitics and supplements require a veterinarian's assessment and are not sold online. Our online store carries non-prescription food, accessories and everyday health products.
For these treatments or for advice, please contact us on WhatsApp at +961 3 517 831 so we can recommend the right option for your pet.
Keep dry food in a cool, dry place in its original bag or a sealed container. Opened wet food should be refrigerated and used within 48 hours.
Clinic & Emergency
Monday to Friday: 9:00 AM to 6:00 PM. Saturday: 9:00 AM to 3:00 PM. Sunday: Closed. Emergency care is available 24/7.
Yes. Healthy Pet Hospital provides 24/7 emergency veterinary care. Call +961 3 517 831 at any time, day or night.
Call the clinic at +961 9 548 115 during working hours to book. We recommend booking ahead for consultations so our team can prepare for your pet.